book'mark is part of Friends of the VPL and all profits are donated to the Vancouver Public Library
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Shipping & returns

Shipping

 

  • Store Pick-up: FREE

 

  • Standard Shipping within BC:

        $12

        4-10 business days

        Via Canada Post

 

  • Standard Shipping Canada

        $16

        6-12 business days

        Via Canada Post

 

  • Standard Shipping US

        $20

        6-12 business days

        Via Canada Post

 
 
 
RETURN POLICY
 
Last updated May 01, 2021
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
 
bookmark, The Library Store
Attn: Returns
RMA #
350 West Georgia Street
Vancouver, British Columbia V6B 6B1
Canada
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange.
 
EXCEPTIONS
 
The following items cannot be returned or exchanged:
 
used books
 
 
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
 
Please Note
 
Sale items are FINAL SALE and cannot be returned.
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
[email protected]
This return policy was created using Termly’s Return and Refund Policy Generator.